Restaurant General Manager-Brasserie B (Caesars Palace LV)

Caesars Entertainment - Las Vegas, NV

Full-time - Mid Level

Las Vegas, NV

Accommodation

About the position

The Restaurant General Manager at Brasserie B in Caesars Palace is responsible for overseeing the daily operations of the restaurant, ensuring high levels of customer satisfaction, managing employee relations, and developing objectives that align with budgetary and service requirements. This role involves building relationships with guests, resolving complaints, and maximizing employee morale while maintaining compliance with health regulations.

Responsibilities

• Maintain high levels of customer satisfaction by building relationships with guests and encouraging employees to do the same.
• Resolve customer complaints and service deficiencies using appropriate service recovery tools.
• Analyze business trends and employee performance using tools such as Avero.
• Develop ideas to maximize revenue and reduce expenses in conjunction with the Food and Beverage Operations Director.
• Ensure compliance with Health Department Regulations and maintain an 'A' grade.
• Maximize employee morale by demonstrating exemplary behaviors and providing necessary support to restaurant employees.
• Conduct individual and team sessions for feedback and coaching.
• Follow and enhance departmental and restaurant-specific policies and procedures.

Requirements

• Minimum five years of high-volume Food and Beverage experience.
• Minimum three years of supervisory experience.
• High school diploma or equivalent required; college degree preferred.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong interpersonal and communication skills.
• Ability to act quickly and exercise good judgment under pressure.
• Knowledge of current PC software including word processing and spreadsheets.
• Proficiency in Point of Sales systems (e.g., Micros, Infogenesis).

Nice-to-haves

• Experience in a casino or hotel environment.
• Familiarity with health department rules and regulations.

Benefits

• Competitive salary
• Health insurance
• Paid time off
• Employee discounts
• Career development opportunities