Restaurant General Manager (New York City Based)

Emmy Squared Pizza - New York, NY

Full-time - Manager

New York, NY

11-50 employees

About the position

The Restaurant General Manager at Emmy Squared Pizza is responsible for overseeing all aspects of restaurant operations, ensuring high standards of customer satisfaction, food quality, and financial performance. This role involves leading and developing a team, managing daily operations, and implementing strategies to enhance the dining experience while achieving company goals.

Responsibilities

• Direct supervision of all restaurant employees on a daily basis, ensuring policies and processes are being followed and inspecting operational flow continuously.
• Responsible for the hiring, onboarding, and continuous training of employees.
• Partner with culinary leadership to ensure cohesiveness between front of house and back of house teams.
• Oversee the floor during service, ensuring the team stays on task and delegating assignments as needed.
• Ensure guest satisfaction by interacting with guests and engaging in service recovery when issues arise.
• Manage the restaurant's cash, including maintaining petty cash, checkbooks, and making weekly deposits.
• Ensure all guests feel welcome and receive responsive, friendly, and courteous service at all times.
• Ensure that all food and beverages are consistently prepared and served according to presentation standards and recipes.
• Proactively reach company goals in sales, service, and appearance while creating a positive working environment.
• Manage labor by creating and adjusting schedules to meet business needs and financial targets.
• Participate in marketing initiatives and implement strategies to increase brand awareness and drive sales.
• Continuously evaluate and implement strategies to improve customer experience and drive business growth.
• Execute all catering contracts, ensuring adherence to BEO and guest expectations.
• Ensure compliance with health standards, maintaining cleanliness and sanitation throughout the restaurant.
• Identify potential safety hazards and initiate corrective actions to ensure safety for employees and guests.
• Ensure compliance with all local, state, and federal regulations and licensing requirements.
• Facilitate meetings and training covering various topics.
• Perform other duties as assigned.

Requirements

• Minimum one year General Manager experience in a full-service restaurant required.
• Experience with POS, scheduling, and reservation systems (Toast and/or Dolce experience a plus).
• Proven leadership skills with the ability to manage, develop, and motivate a high-performing staff.
• Ability to multi-task and work in a fast-paced environment while effectively delegating tasks.
• Ability to make informed decisions based on data analysis and financial metrics.
• Understanding of food service operations, including menu planning and kitchen management.
• Knowledge of health, safety, and sanitation regulations.
• Passion for food, hospitality, and providing an exceptional dining experience.
• Proficient with computers and excellent written and verbal communication skills.
• Serve Safe certified food manager preferred.

Nice-to-haves

• Experience with Toast and/or Dolce systems is a plus.

Benefits

• Competitive salary
• Quarterly bonus potential
• Comprehensive health benefits package