Restaurant General Manager (RGM)

Taco Bell - Cold Spring, KY

Full-time - Mid Level

Cold Spring, KY

11-50 employees

Food Services and Drinking Places

About the position

The Restaurant General Manager (RGM) at Taco Bell is responsible for overseeing the daily operations of a high-volume restaurant, ensuring customer satisfaction, managing financial controls, and leading a team of employees. This role requires strong leadership skills, effective communication, and the ability to drive performance while maintaining compliance with company standards. The RGM is expected to foster a positive work culture, develop team members, and achieve desired restaurant outcomes such as increased sales and profitability.

Responsibilities

• Ensuring consistent customer satisfaction by resolving customer issues and driving CHAMPS scores.
• Developing people through training, recruitment, and career development opportunities.
• Demonstrating leadership and maintaining a positive work culture.
• Making informed decisions based on analytical skills and empowering the management team.
• Communicating effectively with customers and team members to provide clear direction and strategies.
• Recognizing and appreciating team efforts through incentives and recognition programs.
• Managing time effectively to complete brand processes and routines during shifts.
• Acting like an owner by controlling profit and loss management and overseeing restaurant budget.

Requirements

• Previous management or 2+ years of customer service/fast food experience.
• High School Diploma, GED, College, or University diploma.
• 2+ years supervisory experience in food service or retail, including Profit and Loss responsibility.
• Strong leadership and communication skills.
• Basic business math and accounting skills, and strong analytical/decision-making skills.
• A track record of people development.
• Reliable transportation and ability to pass background check and drug test.
• Safety-focused, punctual, team-oriented, respectful, and motivated.

Nice-to-haves

• Experience in a high-volume restaurant environment.
• Knowledge of area competitors and market trends.

Benefits

• Competitive pay
• 4 weeks PTO for qualified managers
• 2 paid volunteer days per year
• Development bonus
• Medical with HAS & FSA option
• Prescription discounts
• Dental and vision insurance
• Life and disability insurance
• Pet insurance
• Legal Shield Identity Theft protection
• Free meals and unlimited drinks
• Same day instant-pay options
• Recognition awards
• Flexible schedules
• Growth opportunities
• Annual performance reviews
• Paid GED programs
• Incentive contests
• Community volunteer events
• Discounts on cell phone bills, clothes, restaurants, prescriptions
• Monthly bonus plan
• Audit bonus