Restaurant General Manager (RGM)

Taco Bell - Cold Spring, KY

Full-time - Mid Level

Cold Spring, KY

11-50 employees

Food Services and Drinking Places

About the position

The Restaurant General Manager (RGM) at Ampler dba Taco Bell is responsible for overseeing the daily operations of a high-volume restaurant, ensuring customer satisfaction, managing financial controls, and developing team members. This advanced-level position requires strong leadership skills to drive performance and maintain operational excellence in a fast-paced environment. The RGM will work closely with the management team to achieve sales and profitability goals while fostering a positive workplace culture.

Responsibilities

• Ensuring consistent customer satisfaction by resolving issues and driving CHAMPS scores.
• Developing team members through orientation, training, and career discussions.
• Demonstrating leadership and maintaining high standards within the restaurant.
• Making informed decisions to address complex restaurant issues and empower the management team.
• Communicating effectively with customers, team members, and area coaches.
• Recognizing and rewarding team performance through incentives and recognition programs.
• Managing time effectively to complete brand processes and routines during shifts.
• Acting as an owner by controlling profit and loss and overseeing restaurant budget.

Requirements

• Previous management or 2+ years of customer service/fast food experience.
• High School Diploma, GED, College, or University diploma.
• 2+ years supervisory experience in food service or retail, including P&L responsibility.
• Strong leadership and communication skills.
• Basic business math and accounting skills, with strong analytical/decision-making skills.
• A track record of people development.
• Reliable transportation and good communication skills.
• Ability to pass background check and drug test.
• Safety-focused, punctual, team-oriented, respectful, and motivated.

Nice-to-haves

• Experience in a high-volume restaurant environment.
• Knowledge of area competitors and market trends.
• Experience with training and developing team members.

Benefits

• Competitive pay
• 4 weeks PTO for qualified managers
• 2 paid volunteer days per year
• Development bonus
• Medical with HAS & FSA option
• Prescription discounts
• Dental and vision insurance
• Life & disability insurance
• Pet insurance
• Legal Shield identity theft protection
• Free meals and unlimited drinks
• Same day instant-pay options
• Recognition awards
• Flexible schedules
• Growth opportunities
• Annual performance reviews
• Paid GED programs
• Incentive contests
• Community volunteer events
• Medical and dental for qualifying team members
• Live Mas Scholarship
• Discounts on cell phone bills, clothes, restaurants, prescriptions
• Shoes for Crews employee payroll deduction plan
• Monthly bonus plan
• Audit bonus