Restaurant General Manager - The Waldorf Astoria New York

$120,000 - $150,000/Yr

Hilton - New York, NY

Full-time - Mid Level

New York, NY

Accommodation

About the position

The Restaurant General Manager at Waldorf Astoria New York will lead the restaurant operations, ensuring exceptional guest service and financial profitability. This role is pivotal in creating memorable dining experiences that reflect the luxury and spirit of New York City, while also managing a team and driving business innovation.

Responsibilities

• Plan and direct all aspects of restaurant operations including guest service standards, product quality, cost controls, and overall profitability.
• Monitor and develop team member performance through supervision, professional development, and recognition.
• Create and maintain a customer database and collaborate with Sales and Marketing/Public Relations on marketing strategies.
• Maximize efficiency of technology systems such as Open Table.
• Monitor service and satisfaction trends, evaluate issues, and implement improvements.
• Ensure compliance with health, safety, sanitation, and alcohol awareness standards.
• Initiate and implement up-selling techniques to promote restaurant offerings and maximize revenue.
• Recruit, interview, and train team members.

Requirements

• Prior Restaurant Management experience in an upscale fine dining environment.
• Prior experience at a Michelin Star restaurant.
• Significant experience managing a unionized or organized workforce.
• No less than 5 years of substantial work experience at the level of General Manager.

Nice-to-haves

• Prior Restaurant Management experience in a Forbes 5-Star hotel or equivalent.
• High level of IT proficiency.

Benefits

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) at a 15% discount
• Debt-free education access to various educational credentials
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs