Restaurant General Manager

Carrols Corporation - Batavia, OH

Full-time - Mid Level

Batavia, OH

10,001+ employees

Food Services and Drinking Places

About the position

The Restaurant General Manager at Carrols Corporation is responsible for overseeing the daily operations of a Burger King restaurant, ensuring high standards of service, quality food, and efficient management. This role involves managing a team, maintaining financial controls, and fostering a positive work environment while also engaging with the community and external suppliers. The position requires a commitment to personal development and offers opportunities for career advancement within the company.

Responsibilities

• Work a 50+ hour work week, including nights, weekends, and some holidays.
• Develop and improve the restaurant's public relations through frequent contact with the general public and community organizations.
• Communicate with outside suppliers regarding the delivery of quality supplies and repairs to restaurant equipment.
• Maintain staffing levels through effective planning and scheduling in accordance with company policy and labor laws.
• Supervise staff to ensure prompt and courteous customer service, product quality, and sanitation standards.
• Utilize company training tools to provide on-the-job training for crew employees.
• Implement and execute financial controls to ensure accountability of company funds and proper ordering of supplies.
• Resolve customer complaints tactfully to maintain satisfaction.
• Appraise performance of subordinates and recognize job performance appropriately.
• Prepare projections of future sales and expenses to establish profit objectives.
• Exercise managerial judgment in employee relations and personnel actions.
• Complete and maintain internal records and reports as required by law and company policy.
• Train and develop Assistant Managers and Manager Trainees in management skills and technical knowledge.
• Maintain a safe work environment for all employees and customers.

Requirements

• Proven experience in restaurant management or a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including nights and weekends.
• Knowledge of financial controls and budgeting in a restaurant setting.

Nice-to-haves

• Experience with the BURGER KING brand or similar quick-service restaurant experience.
• Familiarity with community engagement and public relations strategies.

Benefits

• Life insurance
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Flexible spending plan
• Company matched 401(k)
• Quarterly bonus program
• Annual bonus program
• Paid vacation time
• Personal days
• Clothing allowance
• Tuition assistance