Restaurant General Manager

Carrols Corporation - La Grange, KY

Full-time - Manager

La Grange, KY

10,001+ employees

Food Services and Drinking Places

About the position

The Restaurant General Manager at Carrols Corporation is responsible for overseeing the daily operations of a million-dollar restaurant, ensuring high standards of service, quality food, and efficient management. This role involves significant interaction with staff, customers, and suppliers, as well as the implementation of financial controls and staff training. The position is designed for individuals who are motivated and ready for personal growth and career advancement in the quick-service restaurant industry.

Responsibilities

• Work a 50+ hour work week, including nights, weekends, and some holidays.
• Develop and improve the restaurant's public relations through frequent contact with the general public and community organizations.
• Communicate with outside suppliers regarding quality supplies and equipment repairs.
• Maintain staffing levels through effective planning and scheduling in compliance with labor laws.
• Supervise staff to ensure prompt customer service and compliance with sanitation standards.
• Utilize company training tools to provide on-the-job training for crew employees.
• Implement financial controls to ensure accountability of company funds and proper ordering of supplies.
• Resolve customer complaints tactfully to maintain satisfaction.
• Appraise subordinate performance and recognize job performance appropriately.
• Prepare sales and expense projections to establish profit objectives.
• Exercise managerial judgment in employee relations and personnel actions.
• Complete and maintain internal records and reports as required by law and company policy.
• Train and develop Assistant Managers and Manager Trainees in management skills and technical knowledge.
• Maintain a safe work environment for all employees and customers.

Requirements

• Ability to work a 50+ hour work week including nights, weekends, and holidays.
• Strong communication skills for interacting with staff, customers, and suppliers.
• Experience in managing restaurant operations and staff.
• Knowledge of financial controls and accountability in a restaurant setting.
• Ability to resolve customer complaints effectively.

Nice-to-haves

• Experience in the quick-service restaurant industry.
• Familiarity with training and development programs for staff.
• Skills in public relations and community engagement.

Benefits

• Life insurance
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Flexible spending plan
• Company matched 401(k)
• Quarterly bonus program
• Annual bonus program
• Paid vacation time
• Personal days
• Clothing allowance
• Tuition assistance