Restaurant General Manager

Taco Bell - Heartland, TX

Full-time - Manager

Heartland, TX

Food Services and Drinking Places

About the position

The Restaurant General Manager is responsible for the efficient operation of the assigned Taco Bell restaurant, ensuring adherence to quality, service, cleanliness, and hospitality standards. This role involves managing all aspects of restaurant operations, including staff management, customer satisfaction, and compliance with safety policies.

Responsibilities

• Ensure customer satisfaction.
• Provide excellence in quality, service, cleanliness, and hospitality.
• Create and maintain a positive and cooperative atmosphere among employees and customers.
• Enforce all safety rules, policies, and procedures.
• Assist with budget decisions and implementation.
• Ensure adequate staffing within the restaurant.
• Follow specified procedures for inventory control.
• Provide employee training, emphasizing CHAMPS and the Taco Bell LAST system.
• Perform employee performance reviews and counseling.
• Work as a team member to assure constant and consistent customer satisfaction through CHAMPS.
• Quickly prepare customers' orders according to specifications and with the highest possible quality.
• Prioritize workload, always serving customers first, then maintaining dining room, and then maintaining work area.
• Operate all kitchen equipment.
• Acknowledge and speak to customers when possible in a friendly and courteous manner.
• Report any needed equipment and/or facilities repair to the Maintenance Department.

Requirements

• High school education or equivalent is required.
• Comprehensive understanding of all aspects of restaurant management and prior food service experience.
• Possess a valid Driver's License.
• Access to a vehicle to drive periodically on Company Business.
• Current liability insurance in your name.
• Home or cellular telephone, or must obtain one within three weeks of starting the position.
• Good interpersonal communication skills to direct employees and work with customers.
• Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.