Restaurant General Manager

Carrols Corporation - Ypsilanti, MI

Full-time - Manager

Ypsilanti, MI

10,001+ employees

Food Services and Drinking Places

About the position

The Restaurant General Manager at Carrols Corporation is responsible for overseeing the daily operations of a million-dollar restaurant, ensuring high standards of service, quality food, and efficient management. This role involves developing business disciplines in various areas such as accounting, human resources, training, marketing, and cost controls, while fostering a culture of personal development and career advancement for the management team.

Responsibilities

• Work a 50+ hour work week, including nights, weekends, and some holidays.
• Maintain frequent contact with the public, businesses, and community organizations to enhance public relations.
• Communicate with outside suppliers regarding quality supplies and equipment repairs.
• Maintain staffing levels through effective planning and scheduling in compliance with labor laws.
• Supervise staff to ensure prompt customer service, product quality, and sanitation standards.
• Utilize training tools to provide on-the-job training for crew employees.
• Implement financial controls to ensure accountability of company funds and proper ordering of supplies.
• Resolve customer complaints tactfully to maintain satisfaction.
• Appraise subordinate performance and recognize job performance appropriately.
• Prepare sales and expense projections to establish profit objectives.
• Exercise managerial judgment in employee relations and personnel actions.
• Complete and maintain internal records and reports as required.
• Train and develop Assistant Managers and Manager Trainees in management skills and technical knowledge.
• Maintain a safe work environment for employees and customers.

Requirements

• Proven experience in restaurant management or a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work flexible hours, including nights and weekends.
• Knowledge of financial controls and budgeting processes.

Nice-to-haves

• Experience in the quick-service restaurant industry.
• Familiarity with training and development programs.
• Strong problem-solving skills.

Benefits

• Life insurance
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Flexible spending plan
• Company matched 401(k)
• Quarterly bonus program
• Annual bonus program
• Paid vacation time
• Personal days
• Clothing allowance
• Tuition assistance