Restaurant General Manager

Costa Vida - Lehi, UT

Full-time - Manager

Lehi, UT

Food Services and Drinking Places

About the position

At Costa Vida, our Mission and Values are the foundation to providing a great guest experience every day and should be the driving force behind all job expectations and responsibilities. A Costa Vida General Manager is responsible and held accountable for the performance of all activities within the restaurant they are assigned to manage. All General Managers will maintain consistency while supporting their respective restaurant's business plan. General Managers need to become the subject matter expert in every aspect of their restaurant. In addition, a successful General Manager will learn to delegate to their Assistant General Manager(s) certain tasks to better manage their restaurant. They should also seek counsel from their District Manager for assistance and guidance on a regular basis.

Responsibilities

• Adheres to company standards by seeing that Flow Charts are completed twice during the operating day.
• Maintains the Quality Assurance Program and sees that standards are actively upheld within the restaurant.
• Coaches, trains and acts on areas that present an opportunity for improvement.
• Ensures that the restaurant is neat, clean, safe and organized.
• Serves as the 'Food Safety Manager.' Maintains HAACP program and executes by established standards.
• Responsible for inventory of prepared and non-prepared product.
• Identifies usage based on current week's events, previous weeks' sales trends and prior year's sales then plans accordingly for ordering and preparation.
• Responsible for ordering and receiving of product.
• Ensures that safety standards are followed while cooking or preparing food within the restaurant.
• Ensures that all prepared recipes meet not only taste standards, but appearance standards as well.
• Provides a happy, high energy environment, where Guests are excited to return.
• Trains employees with a high Guest satisfaction mentality, providing great service and product at all times.
• Builds relationships with Guests, leading to repeat visits and therefore increased sales.
• Actively recruits Team Members for staffing of the restaurant.
• Hires high quality Team Members who demonstrate a service-focused mentality.
• Provides an environment where all Team Members are treated fairly and respected.
• Ensures that all Team Members are trained, motivated and empowered to meet and exceed Costa Vida standards.
• Conducts professional evaluations of Team Members utilizing provided company systems.
• Develops and executes a business plan to achieve desired results.
• Analyzes restaurant performance and initiates corrective actions when deviations from expectations occur.
• Supports company-wide marketing programs and evaluates local restaurant marketing opportunities.
• Serves as a role model by setting a positive example for the entire Team.
• Commits to holding themselves and their Team accountable to the processes and methods utilized for achieving results.

Requirements

• Minimum of a high school diploma or equivalent. College degree preferred.
• Previous management experience (3 to 5 years), preferably within the hospitality industry.
• Must have a valid driver's license accompanied with a good driving record and proof of insurance.
• Must have a telephone or other reliable means of communicating with all Team Members.
• Functioning knowledge of computers including common email systems and Microsoft Office.
• Bi-lingual skills a plus.