Restaurant General Manager

Carrols Corporation - North Huntingdon, PA

Full-time - Manager

North Huntingdon, PA

10,001+ employees

Food Services and Drinking Places

About the position

The Restaurant General Manager at Carrols Corporation is responsible for overseeing the daily operations of a million-dollar restaurant, ensuring high standards of service, quality food, and efficient management. This role involves developing business disciplines in various areas such as accounting, human resources, training, marketing, and cost controls, while also focusing on personal development and career advancement for the management team.

Responsibilities

• Work a 50+ hour work week, including nights, weekends, and some holidays.
• Maintain frequent contact with the public, businesses, and community organizations to enhance public relations.
• Communicate with outside suppliers regarding quality supplies and equipment repairs.
• Maintain staffing levels through effective planning and scheduling in compliance with labor laws.
• Supervise staff to ensure prompt customer service and compliance with quality and sanitation standards.
• Utilize company training tools to provide on-the-job training for crew employees.
• Implement financial controls to ensure accountability of company funds and proper ordering of supplies.
• Resolve customer complaints tactfully to maintain satisfaction.
• Appraise subordinate performance and recognize job performance appropriately.
• Prepare sales and expense projections to establish profit objectives.
• Exercise managerial judgment in employee relations and personnel actions.
• Complete and maintain internal records and reports as required.
• Train and develop Assistant Managers and Manager Trainees in management skills and technical knowledge.
• Maintain a safe work environment for employees and customers.
• Perform other duties as assigned.

Requirements

• Ability to work a 50+ hour work week.
• Strong communication skills for interacting with staff, customers, and suppliers.
• Experience in managing restaurant operations and staff.
• Knowledge of financial controls and reporting in a restaurant setting.
• Ability to resolve customer complaints effectively.

Nice-to-haves

• Experience in the quick-service restaurant industry.
• Familiarity with training and development programs for staff.
• Skills in public relations and community engagement.

Benefits

• Life insurance
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Flexible spending plan
• Company matched 401(k)
• Quarterly bonus program
• Annual bonus program
• Paid vacation time
• Personal days
• Clothing allowance
• Tuition assistance