RESTAURANT GENERAL MANAGER

Burger King - Brighton, MI

Full-time - Manager

Brighton, MI

10,001+ employees

Food Services and Drinking Places

About the position

The Restaurant General Manager at Carrols Corporation is responsible for overseeing the daily operations of a million-dollar restaurant, ensuring exceptional service and quality food for guests. This role involves managing staff, maintaining financial controls, and fostering a positive work environment while adhering to company policies and state regulations. The position emphasizes personal development and offers significant opportunities for career advancement within the quick-service restaurant industry.

Responsibilities

• Work a 50+ hour work week, including nights, weekends, and some holidays.
• Develop and improve the restaurant's public relations through frequent contact with the general public and community organizations.
• Communicate with outside suppliers regarding the delivery of quality supplies and repairs to restaurant equipment.
• Maintain staffing levels through effective planning, hiring, and scheduling work hours.
• Supervise staff to ensure prompt and courteous customer service, product quality, and proper sanitation standards.
• Utilize company training tools to provide on-the-job training for crew employees.
• Implement and execute financial controls to ensure accountability of company funds and proper ordering of supplies.
• Resolve customer complaints tactfully to maintain satisfaction.
• Appraise performance of subordinates and recognize job performance appropriately.
• Prepare projections of future sales and expenses to establish profit objectives.
• Exercise managerial judgment in employee relations and personnel actions.
• Complete and maintain internal records and reports as required by law and company policy.
• Train and develop Assistant Managers and Manager Trainees in management skills and technical knowledge.
• Maintain a safe work environment for all employees and customers.

Requirements

• Proven experience in a management role within the restaurant industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including nights and weekends.
• Knowledge of financial controls and budgeting processes.

Nice-to-haves

• Experience with quick-service restaurant operations.
• Familiarity with public relations and community engagement strategies.
• Previous training experience for staff development.

Benefits

• Life insurance
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Flexible spending plan
• Company matched 401(k)
• Quarterly bonus program
• Annual bonus program
• Paid vacation time
• Personal days
• Clothing allowance
• Tuition assistance