Restaurant General Manager

Carrols Corporation - Clarksville, IN

Full-time - Manager

Clarksville, IN

10,001+ employees

Food Services and Drinking Places

About the position

The Restaurant General Manager at Carrols Corporation is responsible for overseeing the daily operations of a million-dollar restaurant, ensuring high standards of service, quality food, and efficient management. This role involves developing business disciplines in various areas such as accounting, human resources, training, and marketing, while fostering a culture of performance and personal development among staff. The position requires strong leadership skills and a commitment to the ongoing development of management teams to ensure exceptional career advancement opportunities.

Responsibilities

• Work a 50+ hour work week, including nights, weekends, and some holidays.
• Maintain frequent contact with the public, businesses, and community organizations to enhance public relations.
• Communicate with outside suppliers regarding quality supplies and equipment repairs.
• Coordinate with Home Office personnel on public policy and procedures relevant to restaurant operations.
• Maintain staffing levels through effective planning and scheduling in compliance with labor laws.
• Supervise staff to ensure prompt customer service, product quality, and sanitation standards.
• Utilize company training tools to provide on-the-job training for crew employees.
• Implement financial controls to ensure accountability of company funds and proper supply management.
• Resolve customer complaints tactfully to maintain satisfaction.
• Appraise subordinate performance and recognize job performance appropriately.
• Prepare sales and expense projections to establish profit objectives.
• Exercise managerial judgment in employee relations and personnel actions.
• Complete and maintain internal records and reports as required by law and company policy.
• Train and develop Assistant Managers and Manager Trainees in management skills and technical knowledge.
• Maintain a safe work environment for all employees and customers.

Requirements

• Ability to work a 50+ hour work week.
• Strong leadership and managerial skills.
• Experience in restaurant operations and management.
• Knowledge of financial controls and accountability measures.
• Excellent communication and interpersonal skills.
• Ability to resolve customer complaints effectively.

Nice-to-haves

• Experience in the quick-service restaurant industry.
• Familiarity with public relations and community engagement strategies.
• Training and development experience for management teams.

Benefits

• Life insurance
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Flexible spending plan
• Company matched 401(k)
• Quarterly bonus program
• Annual bonus program
• Paid vacation time
• Personal days
• Clothing allowance
• Tuition assistance