Restaurant General Manager

About the position

The Restaurant General Manager (RGM) at Taco Bell is responsible for providing overall leadership and direct supervision of operations in an individual restaurant. The RGM ensures that the restaurant meets or exceeds its annual operating plan by focusing on customer service excellence, maintaining company standards, supervising food handling procedures, exercising financial control, and developing employees.

Responsibilities

• Drive excellence in customer service and maintain positive guest relations.
• Ensure products are consistent with company quality standards.
• Track, analyze, and resolve sources of customer complaints.
• Develop and drive the restaurant's annual operating plan.
• Analyze sales, labor, inventory, and controllables to meet margin and sales growth targets.
• Train and mentor subordinates on financial analyses and profitability tips.
• Ensure facilities and equipment are maintained to company standards.
• Monitor inventory, food preparation, and order fulfillment daily.
• Establish restaurant speed with service targets and monitor performance.
• Direct all restaurant level HR activities including hiring, performance management, and employee relations.
• Provide hands-on training for management staff and develop Shift Managers and Assistant General Managers.

Requirements

• High school diploma or GED.
• Supervisory experience in a food service or retail environment.
• Ability to maintain financial controls and coach hourly employees.
• Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.

Nice-to-haves

• Experience in a fast-paced restaurant environment.
• Strong leadership and team development skills.
• Knowledge of food safety and handling procedures.

Benefits

• Competitive salary based on experience.
• Opportunities for career advancement.
• Employee discounts on food and beverages.