Restaurant General Manager

Carrols Corporation - Cincinnati, OH

Full-time - Mid Level

Cincinnati, OH

10,001+ employees

Food Services and Drinking Places

About the position

The Restaurant General Manager at Carrols Corporation is responsible for overseeing the daily operations of a million-dollar restaurant, ensuring high standards of service, quality food, and efficient management. This role involves developing business disciplines in various areas such as accounting, human resources, training, marketing, and cost controls, while fostering a culture of personal development and career advancement for the management team.

Responsibilities

• Work a 50+ hour work week, including nights, weekends, and some holidays.
• Develop and improve the restaurant's public relations through frequent contact with the general public and community organizations.
• Communicate with outside suppliers regarding quality supplies and equipment repairs.
• Maintain staffing levels through effective planning and scheduling in compliance with labor laws.
• Supervise staff to ensure prompt customer service and compliance with quality and sanitation standards.
• Utilize company training tools to provide on-the-job training for crew employees.
• Implement financial controls to ensure accountability of company funds and proper ordering of supplies.
• Resolve customer complaints tactfully to maintain satisfaction.
• Appraise subordinate performance and recognize job performance appropriately.
• Prepare sales and expense projections to establish profit objectives.
• Exercise managerial judgment in employee relations and personnel actions.
• Complete and maintain internal records and reports as required by law and company policy.
• Train and develop Assistant Managers and Manager Trainees in management skills and technical knowledge.
• Maintain a safe work environment for all employees and customers.

Requirements

• Proven experience in restaurant management or a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including nights and weekends.
• Knowledge of financial controls and budgeting processes.

Nice-to-haves

• Experience in the quick-service restaurant industry.
• Familiarity with the BURGER KING brand or similar fast-food operations.

Benefits

• Life insurance
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term and long-term disability insurance
• Flexible spending plan
• Company matched 401(k)
• Quarterly bonus program
• Annual bonus program
• Paid vacation time
• Personal days
• Clothing allowance
• Tuition assistance