Restaurant General Manager

Carrols Corporation - Georgetown, OH

Full-time - Mid Level

Georgetown, OH

10,001+ employees

Food Services and Drinking Places

About the position

The Restaurant General Manager at Carrols Corporation is responsible for overseeing the daily operations of a million-dollar restaurant, ensuring high standards of service, quality food, and efficient management. This role involves developing business disciplines in various areas such as accounting, human resources, training, marketing, and cost controls, while also focusing on personal and team development to foster career advancement within the company.

Responsibilities

• Work a 50+ hour work week, including nights, weekends, and some holidays.
• Develop and improve the restaurant's public relations through frequent contact with the general public and community organizations.
• Communicate with outside suppliers regarding the delivery of quality supplies and repairs to restaurant equipment.
• Maintain staffing levels by hiring employees and scheduling work hours according to company policy and labor laws.
• Supervise staff to ensure prompt and courteous customer service, product quality, and compliance with sanitation standards.
• Utilize company training tools to provide on-the-job training for crew employees.
• Implement financial controls to ensure proper accountability of company funds and supplies.
• Resolve customer complaints tactfully to maintain satisfaction.
• Appraise performance of subordinates and recognize job performance appropriately.
• Prepare sales and expense projections to establish profit objectives.
• Exercise managerial judgment in employee relations and personnel actions.
• Complete and maintain internal records and reports as required by law and company policy.
• Train and develop Assistant Managers and Manager Trainees in management skills and technical knowledge.
• Maintain a safe work environment for all employees and customers.

Requirements

• Ability to work a 50+ hour work week.
• Strong communication skills for interacting with staff, customers, and suppliers.
• Experience in managing restaurant operations and staff.
• Knowledge of financial controls and accountability in a restaurant setting.
• Ability to resolve customer complaints effectively.
• Experience in training and developing staff.

Nice-to-haves

• Experience in the quick-service restaurant industry.
• Familiarity with public relations and community engagement strategies.

Benefits

• Life insurance
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Flexible spending plan
• Company matched 401(k)
• Quarterly bonus program
• Annual bonus program
• Paid vacation time
• Personal days
• Clothing allowance
• Tuition assistance