Restaurant Host/Hostess

Mr C Coconut Grove • Miami, FL

390d

About The Position

The Host/Hostess at Mr. C Coconut Grove plays a crucial role in providing exceptional customer service by welcoming guests, managing reservations, and ensuring a pleasant dining experience. This position requires a friendly demeanor and the ability to handle customer inquiries efficiently while maintaining a clean and organized reception area.

Requirements

• High school or equivalent education preferred
• Minimum of one year of previous work experience is required
• Excellent communication skills (via phone and in-person)
• Understanding of restaurant etiquette
• Familiarity with health and safety regulations
• Experience in managing reservations
• Demonstrable customer service skills
• Strong organizational skills with the ability to monitor the entire dining and bar area
• Availability to work in shifts as needed
• Good physical condition to walk and stand during an entire shift

Nice To Haves

• Knowledge of the city, particularly tourist attractions, and the ability to communicate clear directions to these attractions and facilities
• Auditory and visual abilities to observe and detect signs of emergency situations

Responsibilities

• Welcome guests to the venue
• Provide accurate wait times and monitor waiting lists
• Manage reservations
• Escort customers to assigned dining or bar areas
• Provide menus and announce Waiter/Waitress's name
• Greet customers upon their departure
• Coordinate with wait staff about available seating options
• Maintain a clean reception area
• Cater to guests who require extra attention (e.g. children, elderly)
• Answer incoming calls and address customers' queries
• Assist wait staff as needed

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement savings plan
• Holiday pay
• Vacation time
• Paid time off (PTO)
• Parking
• Meals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED