Restaurant Manager for Sorelle

The Charleston Place - Charleston, SC

Full-time - Mid Level

Charleston, SC

About the position

We believe that hospitality is a transformative art - that this 'place' can do more than inspire and nurture its guests, team, and partners. It can inspire an entire city, country, and world. By captivating the hearts and imaginations of a new generation with renewed passion, purpose, and intention, we're building a hospitality company and place that celebrates humanity. Where we can be a source of hope, care, and delight. Where people are inspired to be the best version of themselves - kinder, more open, and more gracious. And, that we have the power to carry that spirit with us into our hearts, lives, communities, and everywhere we go.

Responsibilities

• Act with integrity, honesty and knowledge that promote the culture, values and mission of Sorelle.
• Ensure that all guests feel welcome and are given responsive, professional and gracious service at all times.
• Perform all aspects of the position with efficiency, respect, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy, and initiative.
• Understand the philosophies of management for Sorelle. Display consistent attention to detail and follow through of all Sorelle policies.
• Represent the restaurant professionally through effective communication, cooperation, and relationships with all business partners.
• Collaborate with the management team to create a culture and restaurant work environment based upon respect; foster opportunities for the team to learn, grow and develop their abilities.
• In partnership with the management staff, ensure that service standards are on par with all outside accreditation sources.
• Train in varying positions in Sorelle.
• Ensure that all food and products are consistently prepared and served according to the restaurant portioning, cooking and serving standards.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of colleagues.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures.
• Make employment and termination decisions consistent with hotel guidelines for approval or review.
• Fill in where needed to ensure guest service standards and efficient operations.
• Complete weekly assignments as designated.
• Participate in Daily Summary Operations Meetings of Sorelle.
• Participate in Weekly Managers Meeting (WMM) with Sorelle.
• Assist the management team in overseeing the day-to-day operation of restaurant.
• Write the weekly staff schedule.
• Maintain a consistent level of business for the restaurant ensuring that its budgeted targets are met.
• Conduct pre-shift meetings keeping staff informed about developments in the restaurant.
• Conduct staff interviews and make recommendations for observations and hiring according to hotel policies.
• Organize and lead staff training classes and food & wine seminars.
• Supervise Captains in their running of the dining room service.
• Oversee the Host department to ensure that the guest experience at the door meets restaurant standards.
• Ensure continuous improvement in quality of service, operational effectiveness and colleague retention and satisfaction.
• Assist General Manager in distribution and delivery of documented colleague incidents.
• Prepare various operational reports; keep records pertaining to purchases, sales, and requisitions.

Requirements

• 2-3 years of culinary & wine experience, preferably in a fine dining environment.
• Bachelor's Degree and/or Culinary degree preferred.
• Excellent communication and organization skills.
• Fluency in Microsoft Office Suite: Word, Excel (Advanced ability), PowerPoint.
• Prior experience with accounting software, POS systems, and payroll/HRIS systems.

Nice-to-haves

• Four-year college or culinary degree preferred.