Restaurant Manager - Franchise

About the position

Restaurant Managers are responsible for the supervision of approximately 15 - 20 crew members, proper execution of the restaurant operations on their assigned shift, providing guests with a great dining experience, and upholding service and quality standards. Along with 1 - 2 other peer Restaurant Managers and/or Hourly Supervisors, Restaurant Managers will support the General Manager who has total accountability for the success of the restaurant. Restaurant Managers will be required to work day and night shifts, weekends, and holidays as the schedules are rotated. Additional responsibilities include focus on employee selection and retention, continuous operational improvement, understanding profit and loss statements, operating plans, and costs. Restaurant Managers must have a strong commitment to guest satisfaction and exhibit RJC Principles and Values when interacting with others.

Responsibilities

• Ensures that all employees put 'Guests First' to ensure a respectful and enjoyable environment, satisfied guests, and repeat business.
• Coaches all employees on addressing guest complaints promptly.
• Emphasizes the importance of following the 'Guests First Cycle'.
• Role models the Manager 'On the Floor and At the Door' philosophy.
• Works with the General Manager to attract, hire, develop, coach, and retain hourly employees.
• Creates and maintains a respectful and enjoyable environment for employees.
• Promotes and maintains a harassment-free environment by encouraging open communication.
• Assists effectively with recruiting and selecting.
• Uses corporate training programs, individual development plans, and work assignments to develop employees' knowledge and skills.
• Provides timely, constructive coaching and feedback.
• Directs shift operations to ensure that all standards are met to optimize the guest experience.
• Maintains proper staffing levels and schedules.
• Monitors the Guests First cycle to ensure timeliness of service is maintained.
• Oversees assigned shifts to ensure that Denny's Brand Standards for restaurant sanitation are consistently achieved.
• Ensures food preparation, food handling, and food storage standards are consistently followed.
• Enforces sanitary practices for the general cleanliness and maintenance of the restaurant.
• Assists the General Manager in interpreting financial and operational reports and schedules.
• Identifies gaps in operating performance and develops solutions to ensure controllable profit goals are achieved.
• Helps drive sales, guest count, and profit for the restaurant.
• Monitors to ensure that proper security procedures are in place to protect guests, employees, and company assets.
• Monitors to ensure that proper cash handling, discounts, and inventory management procedures are in place.
• Maintains compliance with all RJC Policies and procedures as well as all state, local and federal regulations.
• Ensures that problems are addressed and resolved promptly.
• Creates a culture of teamwork within the restaurant.

Requirements

• Minimum of 2 years' experience in restaurant, hospitality, or retail management.
• Food Safety Manager certification required.
• Strong organizational skills with excellent oral and written communication skills.
• Ability to communicate effectively, both orally and in writing, in the English language.
• Possesses basic math skills (add, subtract, multiply, divide).
• Proven ability to problem solve and handle high stress situations.
• Ability to interpret financial statements and understand contributing factors.
• Must be able to perform job duties of every position.
• Willingness to work the required 50-55-hour work week 5 days a week.
• Ability to identify and anticipate opportunities and implement corrective action steps.
• Ability to work weekends, holidays, and evenings.
• Periodic travel to include occasional overnight travel and airline travel when applicable.
• Licensed to operate an automobile without hours of operations restrictions.
• Has reliable transportation to meet banking obligations.

Nice-to-haves

• Additional operations and/or leadership experience strongly preferred.

Benefits

• Pay ranges from $66,580 - $67,580 yearly depending on location and experience.