Restaurant Manager - Sumter, SC

Church's Chicken • Oswego, SC

381d

About The Position

The Church's Restaurant General Manager (RGM) is responsible for overseeing all business activities at a restaurant location, ensuring a high-quality dining experience for guests. The RGM leads a team to achieve sales goals, control expenses, and create an engaging work environment for team members while delivering exceptional service.

Requirements

• High school diploma or GED required.
• Minimum of 1 year of supervisory experience in the restaurant industry.
• Valid driver's license and proof of valid insurance.
• Ability to work a minimum of 50 - 55 hours per week.
• Availability to work a flexible shift including weekends.
• Knowledge of restaurant policies, practices, and operational procedures.
• Understanding of labor cost reporting and operating statements.
• Excellent interpersonal skills and ability to interact professionally with individuals at all levels.
• Basic computer skills and knowledge of profit and loss statements.
• Ability to implement policies and procedures.
• Skilled in developing employees through coaching and counseling.
• Knowledge of recruiting and interviewing potential team members.
• Ability to supervise others and manage conflict resolution.

Responsibilities

• Create an in-store service environment that exceeds guest expectations with friendly, quick, and accurate service.
• Build team understanding and commitment to guest service standards.
• Communicate and follow-up with guests to obtain feedback and identify service and food quality improvement opportunities.
• Assist and resolve all guest complaints in-person or by phone using the 'listen, apologize, satisfy and thank' model.
• Ensure all incoming calls are handled in a prompt, courteous, and professional manner.
• Direct and conduct regular training with team members.
• Provide regular feedback to all team members and identify areas for improvement.
• Work with direct reports to cross-train and assist in the development of new skills.
• Create a workplace where team members strive to do their best, are rewarded for performance, and have fun.
• Ensure compliance with federal, state, and local laws, regulations, and ordinances.
• Maintain a clean and safe restaurant for guests and team members.
• Responsible for budgets and make adjustments as needed.
• Ensure compliance with labor laws.
• Understand, enforce, and adhere to all company policies and procedures.
• Maintain restaurant inventory and ensure accessibility and organization.
• Responsible for routine maintenance and repairs on all equipment.
• Prepare and analyze operation reports.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED