Restaurant Operations Manager

Whataburger - Stephens City, VA

Full-time - Mid Level

Stephens City, VA

Food Services and Drinking Places

About the position

The General Manager at Whataburger is responsible for overseeing the entire restaurant operation, ensuring high-quality service and food delivery while managing and motivating the team. This role emphasizes the importance of customer satisfaction and maintaining a positive work environment for employees, which in turn enhances the customer experience.

Responsibilities

• Ensure quality standards are met, including no expired products and proper food handling procedures.
• Communicate any issues with the Area Manager promptly.
• Maintain cleaning and sanitation procedures, including regular boil outs and filtering schedules.
• Approve all food orders for Sygma and Flowers.
• Manage overall restaurant operations, ensuring minimum staffing levels are met even during low volume periods.
• Enforce uniform standards for all employees, including management.
• Submit work schedules as needed and manage holiday requests with supervisor approval.
• Ensure deposits are taken to the bank three times a day without exception.
• Ensure new hires complete all necessary paperwork before receiving uniforms.

Requirements

• Proven experience in restaurant management or a similar role.
• Strong leadership and motivational skills to inspire team members.
• Effective communication skills, especially in high-stress situations.
• Ability to maintain a positive attitude and foster a supportive work environment.
• Knowledge of food safety and sanitation standards.

Nice-to-haves

• Experience with food ordering and inventory management.
• Familiarity with customer service best practices in the restaurant industry.

Benefits

• Competitive salary and performance bonuses.
• Opportunities for career advancement within the company.
• Employee discounts on food and beverages.