Restaurant Server

About the position

The Restaurant Server at Kimpton Palladian Hotel is responsible for delivering exceptional service to guests in a courteous and efficient manner. This role involves taking and delivering food and beverage orders, processing payments, and ensuring overall guest satisfaction while maintaining a clean and organized dining environment.

Responsibilities

• Provide attentive, friendly, and courteous service to all guests, managers, and fellow employees.
• Familiarize with the organization of the restaurant, lounges, and room service, understanding the function of each job position.
• Have thorough knowledge of menus and current specials in applicable outlets.
• Service guests with all food and beverage requirements in an efficient manner.
• Pre-bus tables by removing soiled dishes after each course.
• Operate the P.O.S system effectively.
• Perform cashiering functions, including closing checks and preparing end-of-shift paperwork.
• Execute opening and closing procedures and side-work duties according to station rotation assignment.
• Ensure tables and side stands are stocked, tidy, and clean.
• Keep beverages at least ¾ full for guests.
• Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
• Answer the telephone according to standards.
• Consistently upsell food, beverage, and promotional items to guests.
• Be familiar with fire extinguishers and their locations, knowing how to use them.
• Receive and deliver food and beverage orders and collect payment.
• Ensure overall guest satisfaction.

Requirements

• High School diploma or equivalent preferred.
• Experience in a hotel or related field preferred.
• Ability to stand for the entire shift.
• Ability to lift, carry, push, pull, or otherwise move objects up to 50 pounds occasionally and/or 20 pounds frequently.
• Effective verbal and written communication skills with all levels of employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.

Nice-to-haves

• Experience in a restaurant setting.
• Knowledge of food and beverage service standards.

Benefits

• Competitive hourly wage
• Opportunities for career advancement
• Employee discounts at hotel properties
• Flexible scheduling