Restaurant Shift Leader (Full-Time)

Zaxby's - Mauldin, SC

Full-time - Entry Level

Mauldin, SC

Food Services and Drinking Places

About the position

The Shift Leader at Zaxby's plays a crucial role in overseeing the daily operations of the restaurant during their shift. This position is responsible for managing team members, ensuring high-quality service and product standards, and creating a positive work environment. The Shift Leader is expected to mentor and develop team members while prioritizing guest satisfaction and operational compliance.

Responsibilities

• Complete all training requirements including Zaxby's Shift Leader Development Plan and Food Safety Certification.
• Create a culture of high-performance and train and coach team members to meet all company standards.
• Mentor, coach, and develop team members and communicate performance concerns to the General Manager.
• Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner.
• Create and maintain a positive culture and healthy team morale through recognition and leading by example.
• Communicate shift goals and motivate team members to meet goals and perform to their highest ability level.
• Delegate tasks to team members and supervise performance during a shift.
• Maintain operational standards and ensure compliance with all Zaxby's Franchising LLC and Zax LLC guidelines, policies, and procedures.
• Ensure service, product quality, and cleanliness standards are consistently upheld.
• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations.
• Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts.
• Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary.
• Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guests' satisfaction.
• Plan shift duties and ensure opening and closing duties are complete.
• Collaborate with management team to develop goals and report back to management on goal progress.
• Ensure processes, policies, and procedures are properly followed throughout daily operations.
• Follow company cash management policies.
• Maintain compliance with federal, state, and local laws and guidelines.
• Utilize management tools and keep neat, accurate, and current records.
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description.
• Ensure the team works safely and follows all safety guidelines and procedures.
• Immediately report all human resources and risk management concerns to your General Manager and District Manager.
• Escalate other concerns to your supervisor when appropriate.
• Perform all other duties necessary to ensure restaurant operations function properly.

Requirements

• Must be 18 years of age or older.
• Must have reliable transportation.
• Available to work a minimum of 5 days and 32 to 40 hours per week.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Successful completion of background check.
• Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others.

Nice-to-haves

• Leadership experience preferred.

Benefits

• FREE Meals On Shift & 50% Off Meals Off Shift
• Flexible Schedule
• Early Access to Pay
• Paid Training
• Opportunities to Advance
• Benefits Recognition Program
• Employee Referral Program
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Employer Paid Life Insurance
• 401(k) With Employer Match (additional eligibility requirements)