Restaurant Shift Manager

Taco Bell - Louisa, KY

Full-time - Entry Level

Louisa, KY

Food Services and Drinking Places

About the position

The Shift Manager/Shift Leader is responsible for supporting the Restaurant General Manager (RGM) by running shifts in a self-sufficient manner. This role requires taking ownership and responsibility to solve problems, seeking help from others when appropriate, and providing guidance to team members. The Shift Manager ensures consistent customer satisfaction, oversees team member performance, and maintains a positive work environment.

Responsibilities

• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
• Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
• Ensure that all employees present a neat clean appearance and wear company uniform.
• Personally demonstrate that customer needs are the highest priority.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive customer relations.
• Greet customers with a smile, being polite and pleasant when speaking with them.
• Work with urgency and collaborate with management and fellow employees.
• Cooperate with peers and assist fellow employees as part of a team.
• Demonstrate a positive and enthusiastic attitude with co-workers.
• Maintain a professional demeanor and work environment.
• Understand posted work schedule and report to work as scheduled, on time, in uniform, and ready to begin tasks.
• Use approved time keeping system, accurately recording all hours worked.
• Take initiative and maintain a high activity level without being told.
• Provide regular feedback to the RGM on the performance of Team Members.
• Participate in the training of Team Members and handle conflicts constructively.
• Assist in Profit and Loss management by following cash control/security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist RGM with facility maintenance and ensure health and safety standards are followed.

Requirements

• Strong preference for internal promotion from Hourly Champion position.
• Must be at least 18 years old.
• Must pass reference check.
• Must have reliable transportation.
• Able to do basic business math.
• Able to stock shelves and coolers.
• Able to oversee and manage subordinate employees and provide direction.
• Able to sweep and mop floors, dust shelves, and lift and carry out trash containers.
• Able to clean the parking lot and grounds surrounding the restaurant.
• Able to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.