Restaurant Team Lead

Meddys • Wichita, KS

404d • $70,000 - $85,000

About The Position

The Restaurant Team Lead at Meddys is responsible for overseeing daily operations, ensuring exceptional customer service, and leading a team to create a welcoming dining experience. This role involves training new staff, managing food safety standards, and maintaining cleanliness throughout the restaurant. The Team Lead will also handle cash and credit sales, monitor labor costs, and ensure compliance with company policies while promoting a culture of excellence and accountability among team members.

Requirements

• Customer service experience
• Mid-level supervising experience
• Knowledge of food safety laws
• 2 years of experience with Aloha POS system
• Ability to work 50 hours a week
• Availability to work nights and weekends
• Reliable transportation to travel to store locations
• Legal age to serve alcoholic beverages
• Ability to work on your feet for 10-hour shifts
• Maintain a clean and professional appearance

Nice To Haves

• Leadership experience
• Higher education, certifications, or degree

Responsibilities

• Handle food and beverage with care to prevent foodborne illnesses.
• Utilize in-house standards to increase customer satisfaction and team efficiency.
• Deliver orders to guests and bus tables in a cyclical pattern.
• Provide drink refills and table service to prevent interruption of guests' meals.
• Maintain cleanliness of the lobby, restrooms, patio, tables, bar, and expo area.
• Deliver and explain complimentary pita bread to every dine-in guest.
• Ensure food meets taste, temperature, aesthetic, and portion standards.
• Fulfill complete orders for guests in a timely manner by prioritization and double checking.
• Perform exemplary customer service at the ordering counter, identifying guest needs.
• Echo 'Welcome to Meddys' and give departing guests a farewell.
• Promote a culture of excellence, growth, and candor.
• Make exceptions for guests even when it's difficult.
• Hold yourself and coworkers accountable with integrity and empathy.
• Perform cash and credit sales responsibly while limiting errors and ensuring accuracy.
• Stay aware of surroundings and keep coworkers safe from unnecessary risk.
• Keep managers informed of any need-to-know information.
• Fulfill the requirements of your assigned shift position and assist others as needed.
• Introduce trainees to the team and ensure they have necessary training materials.
• Demonstrate and explain proper methods of performing practical tasks to trainees.
• Delegate tasks to FOH employees to ensure everyone has a focus.
• Perform closing duties and secure the restaurant after hours.
• Monitor hourly labor percentages to minimize costs and maximize service.
• Read reviews and reach out to guests to resolve service disparities.
• Prevent misreporting of clock in and out times for fair compensation.
• Ensure the End of Day Deposit is submitted accurately according to policies.
• Audit credit card bar tips and corresponding receipts.

Benefits

• Company car
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• Employee discount
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed
• Number of Employees: 1-10 employees