Restaurant Training Specialist

Love's - Oklahoma City, OK

Full-time - Mid Level

Oklahoma City, OK

10,001+ employees

Gasoline Stations and Fuel Dealers

About the position

The Restaurant Training Specialist is responsible for the strategic delivery and implementation of comprehensive training systems across various branded concepts within Love's Travel Stops & Country Stores. This role involves overseeing the development and maintenance of training materials, ensuring alignment with brand standards, and supporting operational excellence. The specialist will engage in multiple training formats and provide guidance to Area Food Managers and Brand Champions to facilitate effective program rollouts.

Responsibilities

• Demonstrate comprehensive knowledge of all branded training programs and company operational protocols.
• Design, update, and maintain branded training materials, procedure manuals, and other documentation.
• Organize and facilitate meetings to address new training requests and ensure alignment with company objectives.
• Assess the impact and effectiveness of branded training programs against corporate performance metrics.
• Create and manage a metrics program to evaluate and monitor store/restaurant performance.
• Regularly review field systems training procedures to identify opportunities for enhancement.
• Act as a knowledgeable resource for branded/QSR partner concepts, addressing training-related inquiries.
• Support the training function by completing various technical and administrative tasks.
• Maintain a strong partnership with the Talent Development team.

Requirements

• High School Diploma or equivalent required; Bachelor's degree preferred.
• 3+ years of experience in the food or restaurant industry with a strong understanding of operational standards.
• Proven experience delivering training programs in a corporate environment.
• Demonstrated ability to manage multiple projects simultaneously.
• Strong customer service skills with well-developed active listening abilities.
• Exceptional verbal and written communication skills.
• Track record of success in fast-paced, team-oriented environments.
• Skilled in assessing situations to determine when to escalate issues.

Nice-to-haves

• Proficient in Microsoft Office Suite and experienced with web-based training systems.
• Strong project management skills.
• High attention to detail and accuracy in work.
• Ability to thrive in a fast-paced environment.

Benefits

• Health insurance
• 401k plan
• Paid holidays
• Flexible scheduling
• Professional development opportunities