About the position
Paul Davis Restoration of Lanier Isles is part of a national franchise organization founded in 1966. The company specializes in repairing and cleaning up damage to residential, institutional, and commercial properties caused by fire, water, mold, storms, or other disasters. With over 350 independently owned and operated franchises, Paul Davis is a rapidly growing network dedicated to restoration services. Restoration Estimators work with owners, adjusters, and Project Managers after traumatic events such as a fire or flood to clean up and repair damage to residential and commercial property. As a RE, you will be on scene after property disasters to accurately scope projects and sign work for our production teams to complete. You will build relationships with insurance professionals and communicate with property owners the expectations to build the structure back to its original form. Why The Team Needs You? Serving others in their time of need is not easy. We will need you to build foundational relationships based on trust, actively listen, and bring in work for project managers to complete. We also want a fun personality that enjoys getting results. Why Join The Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider - our Restoration Estimators are on the front lines of restoring their communities by walking damaged properties and scoping estimates for full rebuilds. You will have the autonomy after training to control your schedule and continually seek learning opportunities that will improve your skill set.
Responsibilities
- Serving as First Point of Contact with home and property owners to conduct onsite inspections and scope generation.
- Analyzing estimation costs by examining a product.
- Researching what materials and inventory might be needed for the restoration and collecting this research to give an accurate estimation.
- Working hand in hand with mitigation and contents department, as needed, to collect pertinent data as it relates to job scope and customer needs.
- Working hand in hand with ERC, adjuster, and any other applicable parties to coordinate emergency response efforts.
- Creating a well-rounded estimate within carrier required time frame.
- Directing clients through the claim process and explaining what services and options will best achieve the goal of restoring the structure to pre-loss conditions.
- Guiding, advising, and providing estimates for clients requesting property upgrades.
- Estimating each loss using a 3rd party estimating software, Xactimate or Symbility software as needed.
- Working closely with insured and interested parties to obtain agreement and close opportunity.
- Ensure each project achieves a minimum gross profit margin as determined by company standards.
- Communicating and documenting any change orders and insurance supplements.
- Building and maintaining business relationships with insurance adjusters, brokers, and TPA's.
- Properly documenting jobs in RMS for clear communication across all divisions.
- Communicating with customers and other members of the team via email, phone, and in person.
- Responsibility for adhering to the Health & Safety Program.
- Meet Net Promoter Score of minimum monthly average of 70.
Requirements
- Self-motivated to get results.
- Loves working with people and enjoys estimating software.
- Effectively schedules ahead while maintaining flexibility.
- Excellent interpersonal skills.
- Is succinct and professional with written communication.
- Enjoys working hard and putting together agreements.
- Servants heart to take care of others.
Benefits
- 401(k)
- Bonus based on performance
- Company car
- Dental insurance
- Health insurance
- Vision insurance
