Restoration Project Coordinator

GPAC - Wheeling, IL

Full-time - Entry Level

Wheeling, IL

Administrative and Support Services

About the position

The Restoration Project Coordinator position is a vital role within a well-established restoration construction company located in Wheeling, Illinois. This position is designed for highly motivated and proactive individuals who possess extensive experience in either commercial or residential restoration. The primary responsibility of the Restoration Project Coordinator is to ensure exceptional customer service by establishing and maintaining strong relationships with clients. This involves providing timely and professional communication, following up regularly with customers, and ensuring compliance with Third Party Administrator (TPA) requirements. The coordinator is also responsible for documenting customer concerns accurately and communicating them to the appropriate team members, escalating issues when necessary to ensure customer satisfaction. In addition to customer service, the Restoration Project Coordinator will play a crucial role in managing restoration projects from inception to completion. This includes coordinating with various stakeholders, overseeing project timelines, and ensuring that all work meets the company's high standards of quality. The ideal candidate will have a strong background in project management within the restoration industry, demonstrating the ability to handle multiple projects simultaneously while maintaining attention to detail and adherence to safety protocols. The company prides itself on its reputation in the industry and offers a supportive work environment that encourages professional growth. The Restoration Project Coordinator will have opportunities to participate in company events and benefit from a competitive compensation package that includes incentives for closed jobs, medical benefits, and a 401K plan with company matching. This role is perfect for individuals looking to advance their careers in a quality-focused and respected organization.

Responsibilities

• Establish and maintain relationships with customers to build rapport.
• Provide timely and professional contact with customers.
• Follow up regularly with customers to ensure satisfaction and compliance with TPA requirements.
• Document customer concerns appropriately and communicate them to the relevant individuals.
• Escalate situations when necessary to ensure customer issues are addressed promptly.
• Coordinate restoration projects from inception to completion, managing timelines and stakeholder communication.
• Ensure all work meets the company's quality standards and safety protocols.

Requirements

• Experience in a similar role within the restoration industry, either commercial or residential.
• Strong customer service skills and the ability to build rapport with clients.
• Excellent communication skills, both verbal and written.
• Ability to document and escalate customer concerns effectively.
• Experience in project management and coordination.

Nice-to-haves

• Previous experience working with Third Party Administrators (TPA).
• Knowledge of restoration construction processes and standards.

Benefits

• Competitive compensation package
• Incentives on all closed jobs paid monthly
• Medical, Dental, and Vision insurance
• Short and long-term disability insurance
• 401K with company match
• Competitive PTO and sick time
• Paid holidays
• Growth opportunities
• Company events