Restoration Project Manager

Servpro Of Kosciusko And Noble Counties - Warsaw, IN

Full-time - Mid Level

Warsaw, IN

About the position

The Restoration Project Manager at SERVPRO of Kosciusko and Noble Counties is responsible for overseeing all aspects of assigned restoration projects and managing restoration crews. This front-line management role focuses on ensuring operational excellence, customer satisfaction, and effective project execution.

Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors.
• Review job site documentation to support the services provided and ensure proper client requirements and billing process.
• Maintain written communication with customers, teammates, vendors, and insurance representatives.
• Manage production expenses including equipment, vehicles, and other material assets.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Provide priority response to potential customers.
• Participate in recruiting, hiring, and training restoration teammates.

Requirements

• Valid driver's license
• High school diploma/GED; Associate degree or Bachelor's degree preferred
• At least 1 year of management and/or supervisory experience
• At least 3 years of industry experience
• IICRC certification preferred

Benefits

• Bonus based on performance
• Dental insurance
• Free food & snacks
• Health insurance
• Vision insurance