American Express - New York, NY
posted 4 months ago
Resy is looking for a Product Services Analyst to join our product services team. This position will be focused on Software Development Lifecycle activities including release management and other core activities of what we do as a product services organization. As a Product Services Analyst, you will play a crucial role in project management for the Go-To-Market (GTM) planning for the Resy Product team. You will be responsible for building internal Product FAQs and expanding upon written resource materials to ensure that all team members have access to the information they need. Additionally, you will design, recruit, and oversee feature pilots, hosting internal product reviews for servicing team members to ensure alignment and understanding of product features and updates. Your role will also involve providing ongoing visibility for servicing teams on customer-impacting release items, supporting features in development by sourcing competitive insights and Subject Matter Experts, and keeping the Restaurant Leadership Team informed on progress. You will maintain the Restaurant Organization backlogs and advocate for customer needs with respective Product teams, contributing to Product Services 24/7 incident coverage. This position requires a proactive approach to project management and a strong customer-centric mindset, ensuring that the needs of our restaurant partners are met effectively and efficiently.