Retail Account Coordinator

Headkount - Walnut Creek, CA

Full-time - Mid Level

Walnut Creek, CA

Professional, Scientific, and Technical Services

About the position

The Retail Account Coordinator at Headkount is responsible for providing in-store support, mentoring Beauty Educators, and ensuring that performance standards are met. This role involves managing operations in both retail and home office environments, demonstrating strong leadership and problem-solving skills to achieve sales targets and uphold company values.

Responsibilities

• Coach and mentor Beauty Educators to excel in their role
• Develop and maintain outstanding relationships with retailer employees, Headkount clients, and Beauty Educators
• Conduct regular performance check-ins
• Document employee performance and coaching
• Manage time & attendance
• Partner with scheduling team for necessary changes
• Ensure company, brand, and retailer standards are met
• Partner with supervisor and HR to handle escalations in a timely manner
• Achieve sales goals
• Complete detailed in-store surveys after every shift
• Communicate with the Headkount team by staying up to date on the Headkount app

Requirements

• Minimum 2 years of experience managing people
• 4 years of experience working for a beauty brand or major beauty retailer
• Excellent communication skills
• Demonstrated leadership and decision-making skills
• Ability to multitask and work efficiently
• Strong problem-solving skills
• Professional conduct in-store
• Excellent brand and product education & training skills
• Technology skills: video calls, phone calls, text messages, smart phone applications

Benefits

• Competitive Salary + Bonus Incentives
• Thorough onboarding process and brand training
• Medical, dental and vision benefits for full-time employees
• Valuable feedback & assistance with career growth