RETAIL ACCOUNT MANAGER (RAM) WALMART - KENS

Ace Hardware - Lithia Springs, GA

Full-time - Mid Level

Lithia Springs, GA

Building Material and Garden Equipment and Supplies Dealers

About the position

The Retail Account Manager (RAM) for Walmart at ACO-US is responsible for enhancing store compliance, improving in-stocks, and driving sales in stores with significant point-of-sale opportunities. This role requires building strong relationships with clients and internal teams, leveraging data to influence decision-making, and developing effective communication strategies to increase sales volume. The RAM will also manage specific focus stores, engage with key decision-makers, and report on insights and performance metrics.

Responsibilities

• Develop and maintain an excellent understanding of client's business, objectives, category, marketplace, and competitors.
• Leverage and translate data and in-store findings into fact-based presentations to influence decision-making.
• Develop effective working relationships with Ken contacts and Acosta Management team to identify solutions for performance and On Shelf Availability (OSA).
• Increase sales volume using promotional tools and develop a monthly communication strategy addressing key points of Walmart SCOG, FOT, and seasonal features.
• Take ownership of specified focus/problem stores within the allocated RAM territory to drive availability and agreements through store manager meetings.
• Plan store visits efficiently to achieve required outcomes.
• Engage influencers and decision-makers at each store and market to drive OSA in RAM call file.
• Support Market Manager by creating and implementing solutions to drive assigned category availability.
• Build and maintain relationships with Market and Regional AP/Shrink Managers for long-term solutions.
• Capture and pass on feedback from discussions with store and regional managers of key retail partners.
• Conduct data capture and insight reporting daily and weekly, creating business case studies for sharing across retailers.
• Attend semi-monthly team meetings to deliver business updates.
• Handle and store all Ken and Acosta products and equipment securely according to company policy.
• Develop action plans and engage appropriate store, market, and regional contacts.

Requirements

• Bachelor's degree or equivalent work experience; Bachelor's degree preferred.
• 5+ years of relevant experience within Consumer-Packaged Goods (CPG).
• Comprehensive understanding of the marketplace and strong communication skills.
• Ability to build rapport and trust with key decision-makers.
• Effective communication skills, highly able to influence without authority, leveraging store insights.
• Strong presentation skills, entrepreneurial mindset, resilience, determination, and persistence.
• Must have a valid driver's license and be able to drive a car for extended periods.
• Must be available for overnight travel.
• Must be available for weekend work.
• Must be able to work nights and holidays.

Nice-to-haves

• Expertise in Microsoft software: PowerPoint, Excel, Word, and Outlook.
• Thorough knowledge of web-based applications.
• Ability to handle multiple projects simultaneously.
• Knowledge of financial operational processes.

Benefits

• Medical, dental and vision insurance
• Company-paid life insurance, short-term and long-term disability
• 401k program
• Generous Paid Time Off (PTO) program