Retail Account Manager

Trillium Staffing - Boston, MA

Full-time - Mid Level

Boston, MA

Administrative and Support Services

About the position

The Retail Account Manager at Trillium is responsible for leading the retail program for one of the company's largest national clients. This role requires a high-energy, resourceful individual who can effectively maintain client relationships, mentor team members, and manage multiple fast-paced projects. The ideal candidate will possess strong organizational skills, technical expertise in building construction, and the ability to navigate brand standards while ensuring project deadlines are met with high-quality solutions.

Responsibilities

• Maintain client relationships effectively while building trust and loyalty and directing the decision-making process.
• Mentor and motivate employees to reach their highest potential through exploring opportunities for growth and learning in design, technical, and leadership skills.
• Manage client, team, project coordination, and communication for multiple fast-paced projects at a given time.
• Exhibit advanced technical problem-solving capabilities regarding building construction and technologies.
• Manage program finances including fees, contracts, and internal and external budgets.
• Ensure the account's project teams meet deadlines with high quality, thoughtful solutions in a fast-paced environment.
• Lead in-house team with preparation of existing conditions site surveys and full entitlements code and accessibility reviews as part of due diligence.
• Manage preparation of design development and construction documents with project team, consultants, contractors, and vendors.
• Successfully navigate building and zoning departments regarding project approvals.
• Oversee construction phase services and project close-out.

Requirements

• Professional degree in Architecture.
• Architecture Licensure preferred.
• 10-15 years of relevant experience, including recent experience with retail projects.
• Experience leading interiors and architectural projects.
• Client Services Experience.
• Strong interpersonal skills and high emotional intelligence.

Nice-to-haves

• LEED AP accreditation a plus.
• Proficiency with AutoCAD, Adobe InDesign, and Microsoft Office preferred.

Benefits

• Equal Opportunity Employer.