Retail Assistant Branch Manager

Woodforest National Bank - Fort Wayne, IN

Full-time - Entry Level

Fort Wayne, IN

Credit Intermediation and Related Activities

About the position

The Retail Assistant Branch Manager at Woodforest National Bank plays a crucial role in supporting the Retail Branch Manager to drive sales and enhance customer relationships. This position focuses on community engagement, fostering a positive customer experience, and leading a team to achieve branch goals while embodying the bank's culture and values.

Responsibilities

• Assist Manager in achieving branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Act as a 'Keeper of the Woodforest Culture' and create energy around Retail objectives and initiatives.
• Assist Manager in developing and leading innovative strategies to grow, retain and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with customers, community members, and retail partners.
• Embrace and lead a technology-driven customer experience.
• Lead, partner, and execute a community engagement strategy with a Community Development Relationship Manager.
• Inspire and coach team members to reach their full potential and act as a positive role model.
• Exhibit operational excellence through diligent adherence to policies and procedures.
• Practice branch security procedures and protect customer confidentiality and privacy.

Requirements

• 3 years of relevant and transferrable sales and/or customer service experience; OR an Associate's degree and 2 years of relevant experience; OR a Bachelor's degree and 1 year of relevant experience.
• Demonstrable leadership ability and experience, with prior supervisory experience being helpful.
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail.
• Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports.

Nice-to-haves

• Previous instore banking experience is preferred, but not required.
• Must be positive and engaging.