Retail Assistant Branch Manager

Woodforest National Bank - Conroe, TX

Full-time - Entry Level

Conroe, TX

Credit Intermediation and Related Activities

About the position

The Retail Assistant Branch Manager at Woodforest National Bank plays a crucial role in supporting the Retail Branch Manager to drive results and foster growth in consumer and business customer relationships. This position emphasizes community engagement and delivering exceptional customer experiences while embodying the Woodforest culture. The role involves proactive sales strategies, team leadership, and operational excellence to enhance the bank's reputation and service delivery.

Responsibilities

• Assist Manager in achieving branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Act as a 'Keeper of the Woodforest Culture' and create energy around Retail objectives and initiatives.
• Assist Manager in developing and leading innovative strategies to grow, retain and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with customers, community members, and retail partners.
• Embrace and lead a technology-driven customer experience.
• Lead, partner, and execute a community engagement strategy with a Community Development Relationship Manager.
• Inspire and coach team members to reach their full potential and act as a positive role model.
• Exhibit operational excellence through diligent adherence to policies and procedures.
• Maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures, and guidelines.

Requirements

• 3 years of relevant and transferrable sales and/or customer service experience; OR an Associate's degree and 2 years of relevant and transferrable sales and/or customer service experience; OR a Bachelor's degree and 1 year of relevant and transferrable sales and/or customer service experience.
• Demonstrable leadership ability and experience, with prior supervisory experience being helpful.
• Positive and engaging demeanor with customers and team members.
• High School Diploma or equivalent required.

Nice-to-haves

• Previous instore banking experience is preferred, but not required.