Retail Assistant Department Manager, Apple Tech Shop

$38,480 - $48,152/Yr

Barnes & Noble Education - Syracuse, NY

Full-time - Entry Level

Syracuse, NY

501-1,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Tech Shop Assistant Department Manager at Barnes & Noble College is responsible for overseeing the operations of the Tech Shop, ensuring outstanding customer service, and managing a team of tech staff. This role involves engaging with customers to assist with technology purchases, providing on-site support for computer repairs, and maintaining the sales floor to meet merchandising standards. The position requires a blend of technical knowledge and retail management skills to effectively support the academic community's technology needs.

Responsibilities

• Support all technology needs on the sales floor and supervise Tech team members.
• Model exceptional customer service and engage with customers to assist with technology purchases.
• Provide oversight to the Tech Shop department and ensure team members are knowledgeable about product trends.
• Provide on-site support for computer and peripheral repairs using advanced techniques and equipment.
• Ensure timely quality service and effective resource utilization for warranty services.
• Build relationships with third-party vendors for technical information and repair solutions.
• Maintain a presence on the sales floor to greet customers and communicate technical information.
• Assign work and provide direction to team members to manage multiple projects effectively.
• Maintain an appealing sales floor by organizing and merchandising products according to specific criteria.
• Assist with processing sales transactions involving cash, credit, or financial aid payments.

Requirements

• Minimum of 18 years of age.
• Experience in a retail setting, marketing, and/or IT preferred.
• 2 years of experience as a computer repair technician or equivalent combination of education and experience.
• A+ and/or Apple certification required or must achieve certification within 60 days.
• Experience with Windows 7, 8, & 10 and Apple O/S & iMac.
• Hardware diagnostics and repair experience required.
• Basic programming and web page development maintenance is a plus.
• Experience with parts ordering and inventory control.
• Knowledgeable in using POS sales, billing, and inventory systems.
• Strong written and verbal communication skills.
• Outstanding customer service skills.
• Above average math and computer skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Nice-to-haves

• Basic programming and web page development maintenance experience.

Benefits

• Medical, Dental and Vision Insurance
• Life Insurance
• Short term and Long Term disability
• Eligibility to participate in a 401k
• Paid Time Off (Vacation, Sick and Flex Days)
• Commuter Benefits
• Employee Assistance Program
• Employee Discount