Bath & Body Works - Nashville, TN

posted about 2 months ago

Full-time - Entry Level
Nashville, TN
Health and Personal Care Retailers

About the position

At Bath & Body Works, we are dedicated to creating a diverse, equitable, and inclusive culture that focuses on delivering exceptional fragrances and experiences to our customers. As an Assistant Store Manager, you will play a crucial role in our store leadership team, working closely with the Store Manager to develop outstanding associates and deliver exceptional customer experiences. You will be responsible for driving growth across Bath & Body Works by attracting, hiring, developing, inspiring, and retaining top talent. Your leadership will be essential in fostering a customer-centric selling culture and ensuring that our associates are equipped to succeed in their roles. In this position, you will set and reinforce clear performance expectations and accountability with all associates, ensuring that they are motivated to achieve their goals. You will build a highly satisfied and loyal customer base through engagement and conversion, while also gathering customer information to enhance our service. Meeting payroll targets will be a key responsibility, as you ensure appropriate sales floor coverage and maintain a selling focus. You will implement and sustain magazine direction to optimize business and bring the product story to life, consistently leading the focus on delivering emotionally engaging customer experiences while executing sales strategies. Collaboration with the sales leadership team will be vital as you support action plans that optimize results and ensure effective execution of operational activities. You will also maintain policies and procedures, incorporating asset protection and safety messages into daily operations. This role requires a strong commitment to operational excellence and the ability to influence and inspire your team with vision and purpose.

Responsibilities

  • Attract, hire, develop, inspire, and retain top talent
  • Teach, coach, and train to improve the success and selling potential of all associates
  • Effectively and fairly lead and drive high-performance of all associates
  • Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates
  • Build highly satisfied and loyal customer base through engagement, conversion and gathering customer phone and e-mail information
  • Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus
  • Implement and sustain magazine direction to optimize business and bring the product story to life
  • Consistently lead the focus on delivering emotionally engaging customer experiences while implementing sales strategies
  • Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
  • Maintain policies and procedures
  • Incorporate asset protection and safety messages into daily operations

Requirements

  • Prior experience in leading teams in a customer-based sales environment
  • Proven track record driving sales results
  • Strong communication and ability to foster a customer centric selling culture
  • Able to provide in the moment coaching to associates
  • Availability for varied weekly shifts including weekend, closing and peak periods
  • Prior sales management experience preferred
  • High School Diploma or GED Certificate

Nice-to-haves

  • Experience in retail management
  • Knowledge of Bath & Body Works products and brand
  • Ability to analyze sales data and make informed decisions

Benefits

  • On-demand access to earned wages through DailyPay
  • Tuition-free education offered in partnership with Guild
  • 40% merchandise discount and free product
  • Competitive, performance-based compensation and bonus incentive programs
  • No-cost mental health and wellbeing support
  • Robust health, dental, vision and life insurance options
  • Opportunity for paid time off and additional family benefits including paid maternity and parental leave
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