Retail Assistant Manager - Metro by T-Mobile

Tcc Wireless - Chicago, IL

Full-time - Entry Level

Chicago, IL

1-10 employees

Telecommunications

About the position

The Retail Assistant Manager at Metro by T-Mobile plays a crucial role in supporting the Store Manager to lead and develop the store team. This position focuses on delivering exceptional customer service and ensuring the success of Retail Sales Representatives by fostering a customer-centric environment. The role emphasizes leadership, communication, and operational excellence to meet T-Mobile's aspirations and enhance customer experiences.

Responsibilities

• Infuse Retail Sales Representatives with a passion for T-Mobile's Manifesto and customer service standards.
• Ensure customer needs are met and build confidence through a comfortable and simple experience.
• Conduct observations of Retail Sales Representatives' customer interactions and provide feedback for development.
• Manage customer wait times effectively.
• Stay current on products, services, and promotions to support the team.
• Lead by example and remain an expert resource for the team.
• Interact with Retail Sales Representatives to ensure they meet monthly success measurements and complete training on time.
• Maintain the quality of the store environment and adhere to national plan-o-gram standards.
• Utilize visual displays and interactive devices effectively and keep them current.
• Assist in executing Retail Methods & Procedures and ensure team knowledge of store systems.
• Deliver financial results based on key performance indicators and manage store expenses.

Requirements

• High School Diploma or GED required.
• 1 year of customer service and/or sales experience, preferably in a retail environment.
• Strong communication skills.
• Leadership abilities.
• Knowledge of store operations.

Benefits

• Opportunities for career growth and development.
• Employee discounts on products and services.