Retail Assistant Manager (Ops)

Talbots - Franklin, TN

Full-time - Entry Level

Franklin, TN

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Retail Assistant Manager (Ops) at Talbots is responsible for fostering a culture of exceptional customer service while supporting the store's operational needs. This role involves leading a team, achieving sales metrics, and ensuring compliance with company policies. The Assistant Manager will also play a key role in training and mentoring associates, creating a positive work environment, and driving sales through effective customer engagement.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences.
• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Achieve sales and service metrics in key measurable areas including Clientelling/Outreach and Appointment Setting.
• Partner with the Manager to lead the team with ownership in all areas of operations.
• Plan, execute and lead floor sets, window displays, and interior marketing initiatives.
• Educate, train, and reinforce brand standards as well as company policies and procedures.
• Balance operational and selling energy, ensuring proper planning and scheduling to meet business needs.
• Maintain knowledge of business and competitive landscape to identify opportunities for maximizing sales.
• Ensure compliance with all company policies and local, state, and federal employment laws.
• Develop and maintain positive working relationships that support a productive work environment.

Requirements

• Strong work ethic, integrity, and respect for others.
• Customer-centric mindset with a focus on exceptional service.
• Ability to educate, coach, and mentor team associates based on their strengths.
• Organizational and strategic skills to make independent decisions in a fast-paced environment.
• Clear communication skills for conveying business-related information and brand initiatives.
• Technological aptitude to navigate and train on computer POS/iPad/handheld systems.
• Physical capability to climb ladders, stand for extended periods, and lift/carry at least 40 lbs.
• Flexible schedule availability, including weekends and holidays.

Nice-to-haves

• Experience in retail management or supervisory roles.
• Familiarity with fashion trends and competitive retail landscape.

Benefits

• Store Management Incentive Bonus Program (SMIP).
• Complete benefit package starting the first day of the month after the start date.
• 50% merchandise discount on Talbots and select Haven Well Within brand items.
• Discounts at brands across KnitWell Group.
• Referral Incentive Program and discounts on travel, shopping, concerts, and more.