Retail Assistant Manager (Sales)

Talbots - Salem, NH

Full-time - Entry Level

Salem, NH

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Retail Assistant Manager at Talbots is responsible for driving sales and providing exceptional customer service while fostering a positive team environment. This role emphasizes growth, both for the individual and the team, and requires a strong focus on customer relationships and operational excellence.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences.
• Help customers look and feel their best by providing style advice based on their specific needs.
• Provide exceptional and meaningful customer service experiences that promote the product and build brand loyalty.
• Achieve sales and hospitality-driven metrics in key measurable areas including clientelling/outreach and appointment setting.
• Reinforce consistent selling and service standards through coaching, training, and accountability.
• Prioritize daily tasks and responsibilities to meet the needs of the customer, team, and business.
• Understand the appropriate balance needed between operational and selling energy and ensure proper planning/scheduling.
• Maintain knowledge of business and competitive landscape, fashion trends, and key business drivers to identify opportunities that maximize sales.
• Ensure compliance with all company policies and procedures as well as local, state, and federal employment laws.
• Develop and maintain positive working relationships that support a productive work environment.

Requirements

• Passionate about selling with a natural ability to generate traffic into the store.
• Strong work ethic, integrity, and respect for others.
• Customer-centric with an understanding of exceptional service's importance in growing store sales.
• Ability to educate, coach, and mentor team associates based on their individual strengths.
• Organized and strategic with the ability to make independent decisions in a fast-paced environment.
• Clear communicator of business-related information and brand initiatives.
• Technological aptitude to navigate and train on computer POS/iPad/handheld systems.
• Physical ability to climb ladders, move around regularly, and stand for extended periods.
• Ability to bend, reach, stretch for products, and lift/carry/move at least 40 lbs.
• Open availability of 40 hours per week, including weekends and holidays.

Benefits

• Growth opportunities within the company.
• Store Management Incentive Bonus Program.
• Complete benefit package starting the first day of the month after the start date.
• 50% merchandise discount on Talbots and select Haven Well Within brand items.
• Discounts at brands across KnitWell Group.
• Referral Incentive Program.
• Discounts on travel, shopping, concerts, and more.