Bath & Body Works - Miami, FL

posted about 2 months ago

Full-time - Entry Level
Miami, FL
Health and Personal Care Retailers

About the position

At Bath & Body Works, we are dedicated to creating a diverse, equitable, and inclusive culture that focuses on delivering exceptional fragrances and experiences to our customers. As an Assistant Store Manager at our Miami location, you will play a crucial role in our field leadership team. This position is designed for individuals who are retail and customer-savvy, dedicated brand ambassadors, and thrive on building connections with customers. You will work closely with the Store Manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath & Body Works. In this role, you will be responsible for attracting, hiring, developing, inspiring, and retaining top talent. You will teach, coach, and train associates to improve their success and selling potential. Your leadership will drive high performance among all associates, setting and reinforcing clear performance expectations and accountability. You will also focus on building a highly satisfied and loyal customer base through engagement and conversion, ensuring that customer information is gathered effectively. Meeting payroll targets will be essential, as you will ensure appropriate sales floor coverage while maintaining a selling focus. You will implement and sustain magazine direction to optimize business and bring the product story to life. Consistently leading the focus on delivering emotionally engaging customer experiences while implementing sales strategies will be a key part of your responsibilities. Additionally, you will partner with the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities, while maintaining policies and procedures and incorporating asset protection and safety messages into daily operations.

Responsibilities

  • Attract, hire, develop, inspire, and retain top talent
  • Teach, coach, and train to improve the success and selling potential of all associates
  • Effectively and fairly lead and drive high-performance of all associates
  • Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates
  • Build highly satisfied and loyal customer base through engagement, conversion and gathering customer phone and e-mail information
  • Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus
  • Implement and sustain magazine direction to optimize business and bring the product story to life
  • Consistently lead the focus on delivering emotionally engaging customer experiences while implementing sales strategies
  • Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
  • Maintain policies and procedures
  • Incorporate asset protection and safety messages into daily operations

Requirements

  • Prior experience in leading teams in a customer-based sales environment
  • Proven track record driving sales results
  • Strong communication and ability to foster a customer centric selling culture
  • Able to provide in the moment coaching to associates
  • Availability for varied weekly shifts including weekend, closing and peak periods
  • Prior sales management experience preferred
  • High School Diploma or GED Certificate

Benefits

  • On-demand access to earned wages through DailyPay
  • Tuition-free education offered in partnership with Guild from more than 140 programs across 30+ colleges and universities
  • 40% merchandise discount and free product
  • Competitive, performance-based compensation and bonus incentive programs for sales leadership positions
  • No-cost mental health and wellbeing support for all associates
  • Robust health, dental, vision and life insurance options for full-time associates
  • Opportunity for paid time off and additional family benefits including paid maternity and parental leave
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