Retail Assistant Manager

$45,968 - $57,512/Yr

FedEx - Colma, CA

Full-time - Entry Level

Colma, CA

Couriers and Messengers

About the position

The Store Assistant Manager leads a store business unit, focusing on creating a consistent and positive customer experience. This role involves supervising team members and overseeing business operations, including production, retail processes, and quality control. The Assistant Manager also manages the store in the absence of the Store Manager and is responsible for ensuring that all functions are performed effectively by the team.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• Resolves customer disputes and complaints to ensure timely resolution and customer satisfaction.
• Creates a customer-focused environment in all areas of the store and monitors the store to ensure a clean and professional environment.
• Establishes and manages a process for customer flow in the store to improve service experience.
• Provides training and development of team members on assigned shifts by monitoring goals and providing feedback.
• Interviews job applicants and assists Store Manager with the hiring of team members.
• Coaches, counsels, and provides feedback to team members on their performance.
• Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are performed.
• Oversees shipping-related services and activities.
• Communicates with the Store Manager and team members on goals, performance metrics, customer issues, and company initiatives.
• Complies with and enforces FedEx Office established policies and procedures.
• Assists Store Manager in review and transmission of payroll and daily close out of POS.

Requirements

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.

Nice-to-haves

• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability to bend/twist at the waist and knees.
• Ability to communicate effectively with customers, vendors, and other team members.
• Ability to function in a fast-paced environment, under substantial pressure.
• Ability to maintain attention and concentration for extended periods of time.
• Ability to work with minimal supervision.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Retirement plan
• Tuition reimbursement