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Retail Assistant Manager
Five Below - Johnson Creek, WI
posted about 2 months ago
About the position
The Customer Experience Manager (CEM) at Five Below plays a crucial role in leading the store's operations under the Store Manager's guidance. This position focuses on enhancing customer satisfaction, managing front-end operations, and driving sales while ensuring a clean and safe environment. The CEM is responsible for modeling leadership behaviors, training staff, and achieving key performance indicators, all while fostering a positive and energetic work culture.
Responsibilities
- Ensure all associates and managers are Wowing the Customer through personal contact with customers.
- Achieve CSAT score goals provided by the District Manager.
- Lead Front End Operations and train staff on the High Fives of Customer Service.
- Maintain store cleanliness, recovery, and readiness for customers at all times.
- Open and close store procedures as required.
- Perform Store Manager duties in their absence.
- Assist in supervising, training, coaching, and developing all associates.
- Assist in staff scheduling and review corporate communications.
- Drive store sales and control expenses using financial reporting.
- Assist in payroll processes and ensure budget compliance.
- Assist in merchandising procedures and adhere to SOPs.
- Handle cash management procedures, including bank deposits and register functions.
- Assist in receiving and stocking procedures, including unloading merchandise and staging for the sales floor.
- Ensure compliance with Human Resources policies and procedures.
- Perform store maintenance tasks as needed.
Requirements
- High School Graduate or equivalent; college experience preferred.
- Minimum 2 years of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task and think creatively.
- Ability to maintain composure under pressure.
Nice-to-haves
- Experience in retail management or customer service roles.
- Knowledge of cash handling procedures.
- Familiarity with financial reporting and expense control.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
