Retail Assistant Manager

Bob's Discount Furniture - Oakbrook Terrace, IL

Full-time - Mid Level

Oakbrook Terrace, IL

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Retail Assistant Manager at Bob's Discount Furniture plays a crucial role in ensuring store performance aligns with the company's core values and vision. This position involves overseeing backend operations, managing a team, and driving sales engagement while maintaining a strong presence on the sales floor. The Retail Assistant Manager is responsible for inventory integrity, safety compliance, and the overall management of the store, including recruiting and training staff to deliver exceptional customer experiences.

Responsibilities

• Oversee store backend operations and logistics to meet operational goals.
• Manage and motivate a team of Retail Guest Experience Specialists.
• Drive sales engagement and customer experience on the sales floor.
• Ensure showroom readiness and maintain facility standards.
• Conduct regular department meetings to review progress and company initiatives.
• Complete annual reviews and assess associate performance.
• Recruit, hire, and train direct report associates.
• Analyze reports to maximize operational efficiency and productivity.
• Enforce safety and company policies, taking corrective action as needed.

Requirements

• Proven ability to use sound judgment and decision making.
• Proven ability to analyze complex problems and recognize root causes.
• Proven ability to set clear goals and expectations.
• Proven ability to communicate effectively and utilize communication tools appropriately.
• Proven ability to exceed customer satisfaction.
• Proven ability to manage and improve processes.
• Proven ability to manage and develop talent.
• Proven ability to motivate self and others.
• Excellent time management skills.
• Ability to use critical thinking.

Nice-to-haves

• Bachelor's degree or equivalent.
• Sales experience.
• Proven successful backend or logistics experience.
• 2-5 years managerial experience in a retail and/or warehouse environment.

Benefits

• National Health, Dental and Vision coverage.
• Employer paid basic Life Insurance with optional Voluntary Life Insurance.
• 401(k) Profit Sharing Plan with generous company match.
• Paid Personal/Sick Days.
• Paid Vacation, Sick Days, Holidays, and Birthday.
• Employee Assistance Program.
• Generous Employee Discount.
• Flexible retail schedule (weekends, evenings & holidays).
• Bob's Bail Out Program for pay advances.
• Bob's Helping Hand Program for unexpected expenses.