Retail Assistant Manager

AAA - Fairfax, VA

Full-time - Manager

Remote - Fairfax, VA

Administrative and Support Services

About the position

The Retail Assistant Manager plays a crucial role in fostering a sales and quality culture within the retail store, focusing on achieving revenue growth and maintaining high-quality standards. This position involves managing day-to-day operations, coaching staff, and ensuring a positive customer experience while collaborating with various business lines. The role also includes developing external business relationships and participating in community events to enhance the AAA brand.

Responsibilities

• Foster a sales and quality culture by focusing on the achievement of scorecard goals including revenue growth, sales, and quality standards.
• Monitor and evaluate associate/member interactions to ensure established office goals and objectives are achieved through selling and cross-selling products and services.
• Partner with the retail manager to set performance expectations, assess results, and coach for improvement.
• Manage day-to-day operations of the retail store including service delivery, staff administration, facility maintenance, purchasing, and record keeping.
• Demonstrate and promote a culture of Shared Values and teamwork, participating in special project teams as needed.
• Collaborate with other business lines to ensure a positive customer experience and assist in resolving customer complaints.
• Prepare and deliver reports, using analytics to monitor and improve results and enhance operational efficiencies.
• Develop external business relationships that generate business for the retail stores and enhance the AAA image in the community.

Requirements

• Bachelor's degree or equivalent.
• Three to four years of business experience, including one to two years of supervisory experience.
• Proficient in Microsoft Office Suite products including Word and Excel and other internet-based computer programs.
• Notary Public designation required within six months from the date in position.
• Attainment of Membership and Travel Insurance License required within six months of job acceptance.
• Attainment of Certified Travel Agent (CTA) professional travel designation required within two years of acceptance.
• Attainment of Certified Travel Counselor (CTC) professional travel designation preferred within five years of acceptance.
• Must pass state requirements for Tag and Title processing where applicable.

Nice-to-haves

• Certified Travel Counselor (CTC) professional travel designation.

Benefits

• Bi-Weekly Pay - Quarterly Bonus Plan Eligibility
• Over 3 weeks of paid time off accrued during the first year
• Complimentary AAA Premier level membership
• Convenient Store Hours: Monday - Friday, 9AM to 5:30PM, and Saturday, 9AM to 1PM
• Competitive Pay based on experience and location
• Medical, Dental, Vision and Prescription coverage
• 8 Paid Holidays
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match up to 7%