Retail Assistant Manager

FedEx - Kansas City, MO

Full-time - Entry Level

Kansas City, MO

1,001-5,000 employees

Couriers and Messengers

About the position

The Retail Assistant Manager at FedEx Office is responsible for leading a store business unit, ensuring a positive customer experience while supervising team members and overseeing business operations. This role includes managing production, retail processes, and quality control, as well as stepping in for the Store Manager when needed. The Assistant Manager is also tasked with training team members and maintaining a clean and professional store environment.

Responsibilities

• Lead the store business unit to create a positive customer experience.
• Supervise and oversee team members and business operations.
• Monitor production and retail processes, including shipping and quality control.
• Manage the store in the absence of the Store Manager.
• Resolve customer disputes and complaints to ensure satisfaction.
• Create a customer-focused environment in all areas of the store.
• Establish and manage customer flow processes to improve service.
• Train and develop team members on assigned shifts.
• Assist in the hiring process of new team members.
• Provide feedback and coaching to team members on performance.
• Maintain communication with the Store Lead Consultant and production team.
• Oversee shipping-related services and activities.
• Communicate daily/weekly/monthly goals and performance metrics to the team.
• Enforce FedEx Office policies and maintain an environment of controls.
• Assist in payroll review and daily close-out of POS.

Requirements

• High School diploma or equivalent education.
• 1+ year of related experience, with prior supervisory experience preferred.
• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Effective communication skills with customers and team members.
• Ability to function in a fast-paced environment under pressure.
• Ability to maintain attention and concentration for extended periods.

Nice-to-haves

• Experience in retail management or customer service roles.

Benefits

• Competitive salary
• Health insurance
• Paid time off
• Employee discounts
• Retirement savings plan