Retail Assistant Manager

About the position

The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team to deliver T-Mobile’s aspirations of earning a place in our customers’ hearts and Mobile Associate success. This position is ideal for candidates with hustle and ambition for unlimited potential, offering the opportunity to earn unlimited commissions while working in a fun, fast-paced environment.

Responsibilities

• Infuse every store’s Mobile Associates with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every need the customer has, when coming into the store, is met and that employees build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.
• Complete observations of Mobile Associates’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
• Effectively manage customer wait time and keep current on products, services, and promotions.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to the team.
• Interact directly with Mobile Associates to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
• Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards.
• Use visual displays and interactive devices effectively and keep them current.
• Assist in the execution of Retail Methods & Procedures.
• Ensure team knowledge of store systems and corporate/store communications.
• Deliver financial results based on key performance indicators and identify ways to manage and control store expenses.
• Manage discounting and credits.

Requirements

• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.
• 1 year customer service and/or sales experience, retail environment preferred.
• Available to work a varied schedule including nights, weekends, and holidays.
• Ability to lead and mentor people to deliver great results.
• Outstanding communicator with ability to interact with teammates and customers.

Nice-to-haves

• Bilingual Spanish speakers preferred, but not required.

Benefits

• Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources