Retail Assistant Manager

Bob's Discount Furniture - Villa Park, IL

Full-time - Mid Level

Villa Park, IL

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Retail Assistant Manager at Bob's Discount Furniture plays a crucial role in ensuring store performance aligns with the company's core values and vision. This position involves overseeing backend operations, managing a team, and driving sales engagement while maintaining a strong presence on the sales floor. The Retail Assistant Manager is responsible for inventory integrity, enforcing safety policies, and ensuring the showroom is customer-ready. Additionally, this role includes recruiting, training, and developing staff to deliver exceptional customer experiences, all while promoting the company's initiatives and values.

Responsibilities

• Oversee store backend operations and logistics to meet operational goals.
• Manage and motivate a team of Retail Guest Experience Specialists.
• Drive sales engagement and customer experience on the sales floor.
• Ensure inventory integrity and accurate tracking processes.
• Enforce safety policies and procedures, taking corrective actions as needed.
• Maintain showroom readiness and continuous facility maintenance.
• Recruit, hire, and train direct report associates.
• Conduct regular department meetings to review progress and company initiatives.
• Complete annual reviews and assess associate performance.
• Partner with Store and Human Resource Management for employee discipline and orientations.

Requirements

• Proven ability to use sound judgment and decision making.
• Proven ability to analyze complex problems and recognize root causes.
• Proven ability to set clear goals and expectations.
• Proven ability to communicate effectively and utilize communication tools appropriately.
• Proven ability to exceed customer satisfaction.
• Proven ability to manage and improve processes.
• Proven ability to manage and develop talent.
• Proven ability to motivate self and others.
• Excellent time management skills.
• Ability to use critical thinking.

Nice-to-haves

• Bachelor's degree or equivalent.
• Sales experience.
• Proven successful backend or logistics experience.
• 2-5 years managerial experience in a retail and/or warehouse environment.

Benefits

• National Health, Dental and Vision coverage.
• Employer paid basic Life Insurance with optional Voluntary Life Insurance.
• 401(k) Profit Sharing Plan with generous company match.
• Paid Personal/Sick Days.
• Paid Vacation, Sick Days, Holidays, and Birthday.
• Employee Assistance Program.
• Generous Employee Discount.
• Flexible Retail Schedule (weekends, evenings & holidays).
• Bob's Bail Out Program for pay advances.
• Bob's Helping Hand Program for unexpected expenses.