Retail Assistant Manager

Bob's Discount Furniture - Dover, DE

Full-time - Entry Level

Dover, DE

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Retail Assistant Manager at Bob's Discount Furniture plays a crucial role in ensuring store performance aligns with the company's core values and vision. This position involves overseeing backend operations, managing a team, and driving sales engagement while maintaining a strong presence on the sales floor. The Retail Assistant Manager is responsible for inventory integrity, enforcing safety policies, and ensuring the showroom is always customer-ready. Additionally, this role includes recruiting, training, and developing staff to deliver exceptional customer experiences, while also serving as the Manager on Duty when necessary.

Responsibilities

• Oversee store backend operations and logistics to meet operational goals.
• Manage and motivate a team of Retail Guest Experience Specialists.
• Drive sales and customer engagement on the sales floor.
• Ensure the integrity of location inventory and manage inventory accounting processes.
• Enforce safety and company policies, taking action to correct violations.
• Maintain showroom readiness and ensure it is customer-ready at all times.
• Recruit, hire, and train direct report associates.
• Conduct regular department meetings to review progress and company initiatives.
• Complete annual reviews and assess associate performance to promote productivity.
• Partner with Store and Human Resource Management for employee discipline and orientations.

Requirements

• Proven ability to use sound judgment and decision making.
• Proven ability to analyze complex problems and recognize root causes.
• Proven ability to set clear goals and expectations.
• Proven ability to communicate effectively and utilize communication tools appropriately.
• Proven ability to exceed customer satisfaction.
• Proven ability to manage and improve processes.
• Proven ability to manage and develop talent.
• Proven ability to motivate self and others.
• Excellent time management skills.
• Ability to use critical thinking.

Nice-to-haves

• Bachelor's degree or equivalent.
• Sales experience.
• Proven successful back end or logistics experience.
• 2-5 years managerial experience in a retail and/or warehouse environment.

Benefits

• National Health, Dental and Vision coverage.
• Employer paid basic Life Insurance with the option to add Voluntary Life Insurance.
• 401(k) Profit Sharing Plan with a generous company match.
• Paid Personal/Sick Days.
• Paid Vacation, Sick Days, Holidays, and your Birthday.
• Employee Assistance Program.
• Generous Employee Discount.
• Flexible Retail Schedule (weekends, evenings & holidays).
• Bob's Bail Out Program for pay advances.
• Bob's Helping Hand Program for unexpected expenses.