Retail Assistant Store Manager - Blanco Rd

$87,568 - $157,269/Yr

Unclassified - San Antonio, TX

Full-time - Entry Level

Onsite - San Antonio, TX

About the position

The Retail Assistant Store Manager is responsible for overseeing the daily operations of the store, ensuring a customer-centric environment, and supporting the Store Manager in leading and developing store employees. This role includes managing financial goals, customer relations, and asset protection while promoting a positive work atmosphere. The position offers a commission structure that rewards performance, alongside a competitive hourly wage.

Responsibilities

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers to meet FirstCash standards.
• Recruit top talent by sourcing candidates through company-prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, ensuring all procedures are followed for asset protection.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, including inventory, loan management, merchandising, and enterprise-level reporting.
• Evaluate the store's financial statements and drive profitability through communication and goal setting.
• Ensure that operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete assigned tasks and training for self-development as requested.
• Communicate clearly with employees to ensure understanding of the store's mission and profit objectives.
• Remain up-to-date on product knowledge.
• Act as manager on duty in the absence of the Store Manager.

Requirements

• Minimum of six (6) months of management/3rd key experience.
• High School Diploma, GED, or equivalent experience.
• Ability to work a flexible retail schedule, including weekends and holidays.
• Must be willing and able to lift/carry up to 50 pounds.
• Demonstrated ability to effectively supervise others.
• Computer literate and able to operate Point-of-Sale (POS) systems and common office machines.
• Cash handling experience is required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Nice-to-haves

• Bilingual applicants are encouraged to apply.

Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Paid vacation after six months of active, full-time service, with additional vacation granted after one year and every anniversary thereafter.
• Sick/personal leave granted after six months of employment.
• Employee discounts available from the first day of active employment.
• Tuition Reimbursement up to $2,000 per year for full-time employees.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
• Auto-enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.